Empire Frequently Asked Questions

Everything you need to know about the Empire Transition

Empire Frequently Asked Questions

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Suntuity has acquired certain Empire Projects, what does that mean for me?

On October 20, 2021, the Bankruptcy Court for the District of Utah, Central Division approved the sale of certain assets of Empire Solar Group, including project assets, without existing liabilities to Suntuity Solar LLC. The court’s ruling gives Suntuity the exclusive right to work with certain former Empire Solar customers for the benefit of customers, the Empire estate and its creditors.

Over the next several weeks, Suntuity will begin contacting Empire Solar Group customers whose solar projects are incomplete or not yet in service. Customers with immediate questions can contact a Suntuity representative via a dedicated customer service hotline at 855-235-9786, through email at [email protected], or by filling out a survey https://suntuitysolar.com/empiresurvey.html.  

 

You can also visit the Press Release here for more information.
Coming soon
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Why is my project taking so long? What happened with Empire, and who is Suntuity?

Empire filed for bankruptcy, which delayed your project. As part of the bankruptcy process Suntuity Solar, a Top 10 U.S. residential solar provider, was granted the right to step in and assist with completing certain projects that Empire was unable to finish. To find out more information, contact us via a dedicated customer service hotline at 855-235-9786 or through email at [email protected].

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I want to move forward with my solar installation — how can I do that?

Customers with immediate questions can contact a Suntuity representative via a dedicated customer service hotline at 855-235-9786, or through email at [email protected] Representatives will respond during normal business hours of 9 A.M. to 5 P.M. EST to let you know the status of your project and if Suntuity will be able to complete it for you.

Please have the following information readily available:

  • Empire Contract
  • Final Design if available
  • Lien Notifications if any
  • Photos of installation (if completed or in progress)
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If I move forward with Suntuity Solar, am I eligible for any customer promotions?

Every former Empire customer determined to move forward with us may qualify for 6 months of free solar after your installation is put in service.

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My solar system is partially or fully installed, but not yet in service. What should I do now?

Suntuity was assigned specific solar projects as part of the bankruptcy ruling. If your project qualifies, we will come up with a plan, finish the installation, and make it operational.

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What should I do if another solar company has contacted me to finish my installation or has installed my panels after I signed with Empire Solar?

Please visit https://suntuity.com/empire-survey/ so we can find out the details. After submitting the completed form, a member of our team will be in touch with your next steps. Customers with immediate questions can contact a Suntuity representative via a dedicated customer service hotline at 855-235-9786, or through email at [email protected]

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What should I do if I have received messaging from other solar companies like this?

Any messaging you received should be from a Suntuity email, phone number, or representative. To verify please contact us at 855-235-9786, or through email at [email protected].

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My sales rep told me to go with another company. What should I do?

If you are a homeowner who may have switched or may be considering a switch to another solar provider, we request that you contact us as soon as possible because your decision may have a direct impact on the assets acquired by Suntuity through the bankruptcy court, including inventory that may have been installed at your home. Please contact Suntuity directly at 855-235-9786 or through email at [email protected] for further information.

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What should I do if my system is already in service and I have started making payments?

Suntuity is happy to offer you 5 years of monitoring service at no charge through one of our partners, to see if you qualify reach out to 855-235-9786 or through email at [email protected].

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What if I have damages from my solar install that have not been repaired? How can I get help?

Customers with immediate questions can contact a Suntuity representative via a dedicated customer service hotline at 855-235-9786 or through email at [email protected].

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Who is my contact now that Empire is no longer around?

For any projects assigned and acquired by Suntuity, we will be your contact moving forward. If your system is already in service and fully funded, your financier will be your main contact. If you do not have a financier, then the trustees will be your primary contact at https://empiresolarbankruptcy.com/

To find out your project status and options please contact us at 855-235-9786 or through email at [email protected].

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If I’m an installation provider or distributor for Empire and I am owed monies, what are my next steps?

Please visit https://empiresolarbankruptcy.com/ and contact the trustees for more information about how you can be made whole.

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I have a 25-year warranty with my Empire system. What happens to that?

If your project has been assigned to Suntuity Solar, we will provide you with a 25-year manufacturer’s warranty on the panels and industry leading manufacturer’s warranty on other major components. To find out your options please contact us at 855-235-9786 or through email at [email protected].

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If I am a former employee of Empire and I have questions about my pay, what do I do?

Please visit https://empiresolarbankruptcy.com/ and contact the trustees for more information.

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I am a former Empire Dealer. Who can I contact about the path forward?

Please contact [email protected] for further assistance.

Please Fill Out This Form with your Solar Installation Details and a Suntuity Rep will get back to you within 48 business hours.

Empire Survey



Goodleap Financier

Chris Johnson
[email protected]
916-883-0054 x4054



Quick Links

Empire Solar Group
Bankruptcy Contact
Information


Empire Solar Group
Bankruptcy Details


Press Release

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*Suntuity is a registered trademark of Natural Power Sources LLC D|B|A Suntuity. A solar power system is customized for each home, so pricing and savings vary based on location, system size, roof condition and roof space, azimuth, tree location, government rebates, and local utility rates. Savings on your total electricity cost is not guaranteed. Financing terms and warranties vary based on location and are not available in all areas.

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